Refund & Returns Policy

Last updated:

1. Return Window

Returns accepted within 48 hours of delivery for damaged, defective, or incorrect items. Report via the Complaints section.

2. Eligible Returns

• Physically damaged goods (with photos of damage and packaging).
• Wrong product shipped versus invoice.
• Short quantity versus invoice.

3. Non-Eligible Returns

• Opened, used, or repackaged products (unless defective).
• Damage reported after 48 hours.
• Custom or made-to-order items.

4. Process

1. Raise a complaint on the portal with photos and order ID.
2. Our team reviews and approves within 3 working days.
3. For approved returns, we arrange pickup or ask you to ship back.
4. Replacement or refund issued within 7-10 working days.

5. Refund Mode

Refunds are issued to the original payment method (bank transfer or credit adjustment to your account). Cash refunds are not provided.

6. Contact

Questions? Contact us.